Billing and refunds
Refund policy
Request a refund of your QueueAI subscription payment within 14 days. Here is how refunds and cancellations work.
Last updated: October 9, 2026
14-day refund window
You can request a full refund of a QueueAI subscription payment within 14 calendar days of the payment date. This applies to monthly and annual Builder and Pro subscriptions, including renewal payments.
You do not need to demonstrate a technical problem, and using the service during this period does not remove your eligibility.
How to request a refund
Contact support@queueai.app or request a refund through Paddle support within the 14-day window.
- Include the email address used for your purchase.
- Include your Paddle receipt or transaction ID and the payment date.
- Do not send your card number, passwords, or other sensitive payment details.
Paddle is our merchant of record and processes payments and refunds. Refunds are returned to the original payment method; the time until funds appear depends on your bank or payment provider.
Cancellation and future renewals
Cancellation and a refund are separate actions. Canceling your subscription stops future renewals and does not automatically refund a previous payment.
To stop future charges, cancel through QueueAI’s billing settings or the Paddle customer portal linked in your subscription email. A scheduled cancellation takes effect at the end of the current billing period.
Requests after 14 days
After the 14-day window, refunds are not normally offered under this policy. Please contact us about duplicate charges, billing errors, or problems accessing the service so we can investigate with Paddle. Any refund rights required by applicable law remain available.
Your consumer rights
This policy does not limit statutory consumer rights. Purchases processed by Paddle are also subject to Paddle’s Buyer Terms and applicable refund rules. Where applicable law provides additional rights, those rights take precedence.